Delivery, Shipping, and Pick-Up Information

Delivery

Our delivery department will call to verify your delivery two days prior to your scheduled date. You will receive a 3-hour time delivery window. Someone 18 years or older must be available to accept delivery.

Your furniture will be placed and set up in your home by our trained, professional staff. Please have a clear pathway from the entrance to the room in which the furniture or mattress will be located. Rooms must be cleared in preparation for the delivery. Our drivers cannot move or remove existing furniture or electronic devices.

Preparing For Delivery

Pick-Up

Pickups are available at our Smithton Warehouse and select Levin’s store locations. You will be able to select your desired pickup location and pickup date during
checkout.

We will assist you with the safe loading of your order. Please bring an appropriate sized vehicle with pads and securing ties. Please present a photo ID when picking up
your merchandise.

Store Locator

Free Shipping

Only certain items are available for FREE SHIP. Available in "local" delivery routes only and only offered Tuesday through Friday.

On Free Ship orders, if the product doesn’t fit into your home, orders are subject to a return fee of $199. See store for details. If Free Ship items are damaged, our Customer Support Department will schedule a Factory Trained Service Technician to come to your home to resolve any issues, often restoring it to better than factory standards. Exchanges are made at the
sole discretion of Levin Furniture.

  • Buildings, Complexes and Elevators

    Most apartment buildings and complexes have specific delivery time and elevator restrictions.
    Please let us know of any and all restrictions when scheduling your delivery.

  • Cancellation Fees

    Please contact us 3 business days prior should you need to cancel your delivery. Notice received in less than 3 business days will result in a $50 rescheduling fee.

  • Delivery Cost

    Delivery fees for your order, delivery date, and delivery location will be calculated and provided for your review during checkout.

    *Manager’s Specials & Clearance Center orders are available for pickup only.

  • At Your Service

    We will assist you with your repair needs, whether it’s a part replacement or arranging for an in-home repair. Contact our Customer Service Department online or call us at 844-600-1795.

    Contact Us

  • Shipping

    Standard Shipping - We ship smaller, lighter items via courier or mail (e.g. UPS, FedEx, or USPS). Items may require assembly. We will get your item to you as quick as we can! Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as natural disasters and inclement weather.

Delivery FAQs

If some of the items are not in stock yet, can I receive my furniture in multiple deliveries?

You may have your order delivered in multiple deliveries, but each visit by our delivery teams will incur a separate delivery charge. It is much more cost-effective to have your delivery made all at once rather than have multiple deliveries.

What if the items don’t fit?

It is your responsibility to ensure your purchased item(s) fit into your home. If your items do not fit, you will receive store credit minus the original delivery fee. It may be the customer's responsibility to return the times. See Store to Door and White Glove Delivery information for more details.

What if an item(s) arrives damaged to my home?

We strive for perfect delivery each and every time. Unfortunately, when handling large and/or bulky item(s) mistakes can occur. We have the following options to quickly resolve your issue.

We find the best solution is to have our Factory Trained Service Technician come to your home and resolve any issues, often restoring it to better than the factory standards. You can call 844-600-1795 with your invoice number and pictures of your damaged item(s) to expedite your service.

Premium White Glove Delivery orders can refuse the damaged item and return it on the delivery truck. We are not able to leave the damaged item(s). Please have the delivery team contact us to process your return and set up delivery of the replacement item. Unlike online furniture retailers, we do not charge you return transportation charges or additional fees.

What if I cannot be home for the delivery due to vacation/sudden emergency?

Many of our customers will make arrangements for an alternate person to be available to accept delivery if they are not able to be there personally. Someone 18 years
or older must be available to accept delivery. Once you confirm that you will be available during the scheduled time frame, your order is loaded in sequence
with the other deliveries. If your order has not been loaded, we can remove it
from our delivery manifest due to an emergency. Once the order has been loaded
and the delivery team is in-route to you, we will not be able to postpone the delivery.

Please note, there will be a re-delivery fee if the delivery cannot be completed once it is route to you. If unforeseen circumstances occur, please
call us at 844-600-1795 as soon as possible.